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Satisfaction Guarantee
You may terminate service from Verizon Wireless
for any reason within 15 days of activation without
incurring an early termination fee. You will be responsible
for all applicable fees, prorated access charges,
taxes or other charges that accrued to your account
through the termination date and equipment return
date.
Returns
You may return any or all of your wireless equipment
for any reason within 15 days of purchase. If you
return and we accept your equipment within this period,
we will refund your equipment purchase price. All
cash, credit card or check transactions returned within
15 days and accompanied with a receipt will be returned
by check or credit card in the amount of the credit.
Purchases made by cash or check will be refunded by
a check issued from our corporate office within (30)
business days. Credit Card refunds will be credited
back to the original credit card used at the time
of purchase.
You must return the original box intact with all
components (phone, charger, battery, instructions,
etc.). All components must be in like-new condition.
All returns must be accompanied by the original customer
receipt and will only be granted to the purchaser whose
name appears on the receipt. Equipment is not eligible
to be returned if the UPC code for the box is missing
and the rebate form has been submitted. At our discretion,
we may decline your return or charge you a fee for
missing items or items that we determine are damaged
or require service.
If you return your equipment after 15 days of purchase,
we may allow the return or exchange of merchandise
based on the condition of the merchandise. Based on
the condition of the merchandise being returned or
exchanged, we may charge you a fee for a missing item,
or for items that we determine are damaged or require
service. If you cancel your service after the 15-day
period or prior to the expiration of your contract
term with Verizon Wireless, you will be responsible
for the Verizon Wireless service used and any airtime,
access and other applicable charges accrued on your
account until the service termination date, including
a $175 early termination fee.
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